How to Get Support

How to reach us, register a ticket, track progress and escalate when you need to.

Register a support ticket

You can contact our support team in three ways:

Channel	Detail
Support portal	Register and track tickets at portal.linserv.se
Email	support@linserv.se - your request will be assigned to a suitable and available resource
Telephone	+46 (0)8 749 09 95

We recommend email or the web portal for registering all tickets and telephone for escalating urgent issues or clarifying complex problems.

Help us help you faster

When registering a ticket, please include:

✅ Screen dumps with the URL visible in the browser address bar
✅ The Odoo transaction reference - SO number, INV number, PO number, product name, work centre, user name, etc.
✅ Steps to reproduce the issue - what did you do, what happened, what did you expect?
✅ Your preferred contact method - we assume email unless you tell us otherwise

The more detail you provide, the faster we can diagnose and resolve your issue.

Contact your consultant directly

For questions about Odoo configuration, implementation or development, it is often fastest to contact your assigned consultant directly by telephone or email.

If you don't have a specific consultant assigned, email support@linserv.se and we will route your request to the right person.

Track your ticket in the portal

In the Linserv Portal you can see all information about your support tickets, including:

Ticket status and priority
Work done by our consultants
Time logged
Communication history

Contact your Business Consultant for a free portal user account.

Escalate an urgent issue

Sometimes you face issues that are particularly time-critical and need extra attention.

To escalate:

Call our support telephone (+46 (0)8 749 09 95) or your assigned consultant directly
You may call with or without having previously registered a ticket - but we recommend registering first
Provide as much information as possible, including user details and screen dumps with URL visible

What happens next:

We escalate the issue internally and give it the highest possible priority
Once accepted as "priority escalated," we begin work immediately with as many resources as required
Escalated issues may attract overtime charges without further notification

For details on what qualifies as a priority issue, see → [5.1 Support SLA & Response Times]

For details on charges, see → [5.2 Support Pricing & Billing]